FAQs

Please allow 7-10 business days to receive your item(s). 

Please be aware that shipping may take longer for countries outside the US (including Alaska, Hawaii, and its territories). For some European countries, it may take up to 25 regular days to receive your item(s). Please contact us if it has been more than 25 days and you have not received your item(s). Items may be shipped in separate packages with no additional shipping charges. 

When will my order be fulfilled? 

Once your order is placed, we process the payment within 24 hours and your order is fulfilled within 2 business days.

Will I be sent an email confirmation?

An order confirmation email will be sent to you once you have completely placed your order. In addition, another email will be provided to you once your order has been processed and shipped (Please remember to check your spam folder!)

Am I able to cancel or change my order?

Cancellation of your order or any changes to your order will only be allowed within 24 hours from your initial order time. Once the 24 hour time frame has passed, we are not able to cancel or change the order.

Am I able to change my shipping address after my order has been place? 

There is only a small window of opportunity for an address change. Please email us within 24 hours of your order to change your address. 

Do you provide tracking numbers?

Tracking numbers will be sent for your packages to the email address provided upon order placement when we receive them from our carriers.

In most cases, tracking will be available. At times shipping takes longer than expected due to unforeseen circumstances or holiday periods.  We thank you for your patience in these situations.

What do the clothes feel like?

Most products are a slim fit. If in doubt Please order the size up. 

Are the backpacks washable?

Yes

Am I able to return my purchase?

All sales are final!

Additional questions? Please contact us at: support@zhudaru1963.com